Lead Response Suite.
Respond to every lead in under 60 seconds. Instant quoting, automated scheduling, and multi-channel follow-up — built on the missed-call recovery foundation, then extended.
What it does.
Tier 2 includes the full Tier 1 scope, plus the lead-response layer on top.
- 01AI-powered missed call responseFrom Tier 1
- 02Lead qualification and routingFrom Tier 1
- 03SMS follow-up sequencesFrom Tier 1
- 04Real-time notifications to your phoneFrom Tier 1
- 05CRM integrationFrom Tier 1
- 06Instant quote generationNew in Tier 2
- 07Automated appointment schedulingNew in Tier 2
- 08Multi-channel follow-up (SMS, email)New in Tier 2
- 09Review request automationNew in Tier 2
- 10Weekly performance reportsNew in Tier 2
Integrations.
We plug into the tools you already run. No platform switches.
- CRMs
- Jobber, ServiceTitan, Housecall Pro
- Calendar
- Google Calendar
- Channels
- SMS (via Twilio), Email
- Optional add-ons
- Slack / Teams notifications
Out of scope (so you know up front).
Lead Response covers the front of the funnel — quoting, scheduling, follow-up. Anything below requires Full Front-Office Automation or a custom scope; we’ll say so on the call.
- ×Payment processing.
- ×Live dispatching or technician routing.
- ×Custom workflow builds outside the standard set (custom scope on request).
- ×Voice cloning.
- ×Multi-language support.
- ×Replacing your CSR or office manager — this augments them.
Setup process.
Five weeks from kickoff to live, then a tuning loop until the ROI numbers land.
- Week 011 / 4
Discovery.
We listen to recorded calls, map your quoting logic, and document the actual workflow — what disqualifies a lead, who books which jobs, what your follow-up cadence looks like.
- Week 02–042 / 4
Build.
Agent configuration, CRM and calendar integration, quote-generation logic, multi-channel follow-up sequences, and internal testing on real call patterns.
- Week 053 / 4
Soft launch.
Live on overflow and after-hours only. Daily transcript and quote review with you for the first week so we can correct course before opening the firehose.
- Ongoing4 / 4
Tuning loop.
Weekly review of conversion rates, quote accuracy, and booking volume against your ROI target. We tune until the numbers hit, then keep tuning.
What you own. What we operate.
A live AI agent isn’t a code drop. Here’s the line between what’s yours and what we run on your behalf.
- 01Your phone number — forwarded or ported, your choice.
- 02Call recordings, transcripts, and quote history.
- 03Your agent configuration as an exportable spec.
- 04The underlying Twilio and Vapi/Retell accounts, registered in your business name with Monarch as admin.
- 01The agent itself — prompts, integrations, quoting logic, tuning.
- 02Monitoring, incident response, and uptime.
- 03Vendor relationships and billing reconciliation.
- 04Weekly performance reviews against your ROI target.
Termination30-day handoff window. We port your number, export the agent configuration, and transfer account ownership. No claw-backs, no hostage situations.
Cost example.
Monarch retainer is fixed. Platform pass-through (telephony, voice minutes, LLM tokens, TTS) is itemized at cost on every invoice. Figures below are illustrative for a typical 12-employee shop and scale with usage — not guaranteed.
$3,500
$600/mo
At cost
- Telephony — Twilio (1 number, ~5,000 min)
- $75
- Voice agent platform — Vapi/Retell (~5,000 min)
- $300
- LLM — Claude Sonnet (~2.5M tokens)
- $50
- TTS — ElevenLabs (~5,000 min)
- $80
- Monarch retainer — Lead Response Suite
- $600
- Total monthly (est.)
- $1,105
Ready to ship a lead-response agent for your business?
Book a call. We’ll scope, price, and tell you honestly if we’re the right team.